This Privacy Policy explains exactly how bn99 collects, processes, stores, and protects the personal data of every player registered on the bn99 platform. We take data privacy seriously — not merely as a regulatory obligation under our international gaming licence, but as a fundamental part of the trust that Pakistani players have placed in us. Please read this Policy carefully alongside our Terms & Conditions.
Six foundational commitments that govern every data processing activity at bn99 — from account registration to withdrawal processing and beyond.
bn99 collects personal data only for specific, clearly defined, and legitimate purposes — account management, KYC compliance, payment processing, fraud prevention, and where you have opted in, marketing. We do not collect data we do not need, and we do not use your data for purposes beyond those stated in this Policy without seeking fresh consent.
All personal data held by bn99 is protected by enterprise-grade technical and organisational security measures — including 256-bit SSL encryption in transit, encrypted database storage at rest, strict internal access controls, and regular third-party security auditing. The same high standard applies whether your data relates to your CNIC, your PKR payment details, or your gaming activity logs.
bn99 applies a data minimisation approach — we collect only the information that is strictly necessary for the purpose it is being collected for. Your CNIC is not collected for marketing; your marketing preferences are not stored on our fraud detection systems. Each data category sits in the right system, accessible only by the right team members, for the right purpose.
You have the right to access, correct, and update the personal data that bn99 holds about you at any time. We are transparent about what we hold, why we hold it, and how long we keep it. This Policy is written in plain English so that Pakistani players can understand their rights without needing a law degree to parse them.
bn99 does not keep your personal data indefinitely. Each category of data is retained for the minimum period required by our licensing obligations, legal requirements, and legitimate operational needs — and no longer. Transactional and KYC records are typically retained for seven years as required by anti-money-laundering regulations. Marketing data is deleted upon opt-out.
bn99 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. Data is shared with third parties only where strictly necessary — payment processors, KYC verification providers, game software studios, and regulatory authorities as required — and only under binding data processing agreements that require those parties to maintain equivalent data protection standards.
This Privacy Policy describes how bn99 — the online gaming and sports betting platform accessible at bn99.bio — collects, uses, processes, stores, and in certain circumstances shares the personal information of individuals who use the bn99 Platform. It applies to all users of the bn99 Platform, including registered account holders, individuals browsing the site without an account, and individuals who have submitted personal data as part of the registration or KYC process but have not yet completed account setup.
This Policy should be read in conjunction with the bn99 Terms & Conditions and Responsible Gaming Policy, all of which form part of the overall agreement between you and bn99. Where there is any conflict between this Policy and another bn99 document on a privacy-related matter, this Policy shall prevail.
Note for Pakistani Users: bn99 processes data in accordance with internationally recognised data protection standards consistent with our gaming licence obligations. All data submitted by Pakistani users — including CNIC details, mobile numbers, and PKR payment information — is handled under these same standards.
For the purposes of this Privacy Policy, the data controller responsible for the personal data you submit to the bn99 Platform is the legal entity operating bn99 under its internationally recognised gaming licence. bn99 operates the Platform at bn99.bio and is responsible for all decisions relating to why and how your personal data is processed.
Where bn99 engages third-party service providers — such as payment processors, KYC verification services, or game content studios — to carry out data processing activities on its behalf, those parties act as data processors and are contractually required to comply with data protection standards consistent with this Policy. bn99 remains responsible as controller for ensuring those obligations are met.
For all privacy-related enquiries, the appropriate contact channel is the bn99 support portal accessible from within the Platform. You may also reach the support team at the email address displayed in Section 16 of this Policy.
bn99 collects personal data in the following categories, depending on the nature of your interaction with the Platform:
| Data Category | Specific Data Points | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, copies of government-issued identification documents | Registration and KYC verification |
| Contact Data | Pakistani mobile number, email address, city of residence (e.g. Karachi, Lahore, Islamabad, Faisalabad) | Registration |
| Financial Data | JazzCash / EasyPaisa account details, bank account details (HBL, UBL, Meezan, Raast), USDT wallet address, deposit and withdrawal history, PKR transaction values | Cashier / payment processing |
| Gaming Activity Data | Game play history, bet placement records, casino session logs, sports betting selections, win/loss records, bonus usage | Ongoing Platform use |
| Technical Data | IP address, device type and identifier, browser type and version, operating system, session timestamps, login records | Automatically on site access |
| Communications Data | Customer support chat transcripts, email correspondence, complaint records | When you contact bn99 support |
| Marketing Preferences | Communication opt-in/opt-out status, preferred communication channel, promotion participation history | Registration and ongoing account management |
bn99 does not collect special category data — such as racial or ethnic origin, religious beliefs, biometric data, or health information — except where such data is incidentally contained within identity documents submitted as part of the KYC process. In such cases, the data is used solely for identity verification purposes and is not separately processed or stored as a distinct data category.
bn99 uses the personal data described in Section 3 for the following purposes:
bn99 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
bn99 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. Your data is shared only in the following circumstances and with the following categories of recipient:
All third parties receiving your personal data from bn99 are required by contract to handle that data in accordance with applicable data protection standards and to use it only for the specific purposes for which it was shared.
As an internationally licensed gaming platform, bn99 may transfer your personal data to countries outside of Pakistan for processing purposes — including to our licensing jurisdiction and the countries where our payment and technology service providers are headquartered. In all cases where personal data is transferred internationally, bn99 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Policy.
Where data is transferred to a third-party processor outside Pakistan, this is done under contractual data processing agreements that impose obligations on the recipient equivalent to those described in this Policy. bn99 does not transfer data internationally to recipients who cannot provide adequate data protection assurances.
bn99 implements robust technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security infrastructure includes:
While bn99 applies robust security measures, no digital platform can guarantee absolute security. In the event of a data security breach that is likely to affect your rights, bn99 will notify affected users in accordance with our obligations under applicable law and our licensing conditions.
bn99 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to legal and regulatory retention requirements. The following retention periods apply to the principal data categories held by bn99:
Following expiry of the applicable retention period, personal data is either securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised data may be retained indefinitely for aggregated analytics purposes.
The bn99 Platform uses cookies and similar tracking technologies to enhance your experience and to collect technical data about how the Platform is used. Cookies are small text files placed on your device by the Platform when you visit.
bn99 uses the following categories of cookies:
You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may prevent you from accessing certain Platform functions. bn99 does not use cookies for third-party advertising targeting.
Where you have given explicit consent during registration or at a subsequent point, bn99 may send you marketing communications — including promotional bonus offers, PSL cricket betting promotions, new game launch notifications, and VIP programme updates — via the contact methods you have registered (SMS to your Pakistani mobile number or email).
bn99 will not send you unsolicited marketing communications without your prior consent. You may withdraw your marketing consent at any time by:
Withdrawing marketing consent does not affect your ability to receive transactional communications about your Account — including deposit confirmations, withdrawal notifications, and security alerts — which are sent regardless of marketing preferences as they relate to your active Account relationship with bn99.
The bn99 Platform is strictly restricted to individuals aged 21 years and above. bn99 does not knowingly collect, process, or retain personal data from individuals under the age of 21. All registration submissions are subject to age verification checks as part of the KYC process.
If bn99 discovers or has reasonable grounds to believe that personal data has been submitted by or on behalf of an individual under the age of 21, that data will be deleted promptly and the associated Account will be closed. Any funds deposited to an Account subsequently found to belong to an underage player will be returned to the original payment source following a verification process.
If you are a parent or guardian and believe that a minor under your care has registered with or submitted data to bn99, please contact our support team immediately via the in-site portal so that we can take swift corrective action.
Subject to applicable law and to certain limitations arising from our legal and regulatory obligations, you have the following rights in relation to your personal data held by bn99:
If you are dissatisfied with how bn99 has handled your personal data, we encourage you to first raise the matter directly with the bn99 support team via the in-site portal. bn99 will acknowledge your complaint within 5 business days and aim to resolve all data-related complaints within 30 days.
Where a complaint cannot be resolved through bn99's internal process, you may be entitled to escalate the matter to the data protection supervisory authority in the jurisdiction where bn99 holds its gaming licence, or to the independent dispute resolution service designated by that authority.
bn99 treats all data-related complaints with priority. We are committed to resolving privacy concerns fairly and transparently, and we will not disadvantage any player for having raised a legitimate data protection concern.
bn99 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or our licensing obligations. Where a material change is made, we will provide notice via a notification on the Platform or by email to your registered address prior to the change taking effect.
The version number and effective date at the top of this Policy identify the current version. We recommend reviewing this Policy periodically. Continued use of the bn99 Platform following the effective date of any updated Policy constitutes your acknowledgement of the changes.
For any questions, concerns, or requests relating to this Privacy Policy or your personal data held by bn99, please contact our support team through the in-site help portal. Privacy-related enquiries can also be directed to our support email address below. Please include your registered Pakistani mobile number or Account username in all correspondence to help us locate your data efficiently.
Privacy & Data enquiries: [email protected]
Please use the subject line "Privacy Enquiry" to ensure your message is routed to the correct team. Response time: within 5 business days.
bn99 does not accept service of legal process via email. All formal legal or regulatory correspondence must be directed to the registered address of the bn99 operating entity, details of which are available upon written request through the support portal.
You have specific, enforceable rights over the personal data bn99 holds about you. Here is what each right means in practical terms.
You have the right to request a copy of all personal data that bn99 holds about you — including your identity data, transaction history, gaming activity records, and any communications we have on file. Access requests will be fulfilled within 30 days of receipt, free of charge for standard requests.
If the personal data bn99 holds about you is inaccurate or incomplete — for example, if your contact details have changed after moving from Karachi to Lahore — you have the right to request correction. Updates to contact and account information can also be made directly in your Account profile.
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent (for consent-based processing), or where it has been unlawfully processed. Note that erasure requests cannot be fulfilled for data that bn99 is legally required to retain — including KYC records and transaction data subject to anti-money-laundering retention requirements.
In certain circumstances — such as while a data accuracy dispute is being investigated — you have the right to request that bn99 restrict (pause) the processing of your personal data. bn99 will continue to store the data but will not process it further until the restriction is lifted.
Where processing is based on your consent or contractual necessity, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format — and to request that it be transmitted to another data controller where this is technically feasible.
You have the right to object at any time to the processing of your personal data for direct marketing purposes — including the profiling that bn99 conducts to tailor bonus and promotional offers to your gaming preferences and activity. Upon receipt of a valid objection to marketing processing, bn99 will cease that processing immediately.
Where bn99 makes decisions about you based solely on automated processing — including fraud detection, responsible gaming interventions, and account access decisions — you have the right to request human review of any such decision that has a significant effect on you. Contact bn99 support to request a manual review of any automated decision you wish to challenge.
Where bn99 processes your data on the basis of consent — primarily for marketing communications — you have the absolute right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal, and does not affect the processing of your data on other legal bases such as contractual necessity or legal obligation.
bn99 is Pakistan's premier online casino — built on a foundation of transparency, security, and genuine respect for your privacy. Log in to your Account or explore the full Platform with the reassurance that your personal data is in safe hands. 21+ only. Please gamble responsibly.
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